Job Description

Position DetailsLocation: Remote (U.S. Based)Hours: MondayFriday, 6:00 AM to 3:00 PM PSTTILT will provide all necessary equipment (computer, monitor(s), phone, etc.). The only items candidates are required to provide are a dedicated, quiet, and secure workspace and high-speed internet!Key ResponsibilitiesAnswer incoming TILT Billing Services client and patient calls with professionalism, empathy, and clarity.Assist patients in making payments over the phone, ensuring all transactions are processed accurately and securely.Post insurance payments by hand and via ERA (Electronic Remittance Advice).Post and apply patient payments while maintaining precise account records.Support billing team members with audits, reports, and documentation as needed.Identify and communicate payment posting trends or issues to the billing team.Maintain accurate records and uphold confidentiality standards.Perform other duties as assigned to support billing operations.Qualifications12 years of experience in customer service, billing, or administrative support (medical billing experience a plus, but not required).Excellent communication skills with a calm, professional, and patient-focused demeanor.Strong attention to detail and accuracy in data entry and payment handling.Ability to work independently in a remote environment while staying connected with the team.Comfort using technology and learning new billing or payment systems.A growth mindset and desire to build a career in medical billing and patient services.Why Join TILTAt TILT Technology, we invest in our people. This role is designed as a career starting point in medical billingwith the opportunity to advance into higher-level billing or account management roles as our department continues to grow.Youll be part of a team that lives by our core values:Stewardship: We handle every client and patient interaction with care and responsibility.Excellence: We strive for accuracy and quality in everything we do.Reliability: We follow throughevery time.Value: We provide meaningful solutions that make a difference for our clients and patients.Integrity: We do the right thing, even when no one is watching.Nurture: We lead with empathy and compassion.Growth: We never stop learning or improving.Ready to Start Your Career?If youre eager to help others, learn new skills, and grow with a company that values excellence and people-first service, wed love to hear from you.
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Tilt Technology, Inc.

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