Job Description

Job Description Are you ready to grow your career in Insurance? Cover‑More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well‑known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! In the post‑pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey. Job Details Job Type: Permanent – Full Time Location: Uxbridge or Dublin Job Category: IT Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: Insurance Responsibilities Day‑to‑day support of the Salesforce platform (Level 2 support). Configure and customise Sales and Service Cloud based on requirements, including creating and updating Salesforce dashboards and reports. Monitor Salesforce logs and remediate bugs or issues. Act as the primary contact for Salesforce platform‑related enquiries from end users and provide ad‑hoc training as needed. Work closely with Salesforce users to collect feedback and suggest enhancement ideas. Assist users with production verification testing and user acceptance testing when required. Support the testing team with Salesforce regression testing for new releases. Manage data tasks such as data cleansing, sandbox data preparation, and backup and restore activities. Manage the health of the org, including updating SSL certificates and applying security updates. Ensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders. Review internal communications to stay updated on products and service delivery. Keep accurate notes regarding interactions, in accordance with relevant SOPs and processes. Use customer insights to guide business initiatives. Ensure best practice customer initiatives are adopted and effectively applied. Deliver exceptional customer service to internal and external customers, in line with company guidelines, regulatory obligations, and SLAs. Handle all confidential information in accordance with company and partner protocols and procedures. Qualifications 3+ years of experience working with the Salesforce platform, specifically Sales Cloud and Service Cloud. Experience with Experience Cloud and Pardot is ideal. Ideally hold a Salesforce certification, such as ADM301. Hands‑on experience with Salesforce Reports, Dashboards, and Email Templates. Experience with popular Salesforce add‑ons such as Conga, OwnBackup, etc. Experienced in delivering end‑user training. Excellent communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders. Proven ability to work in a complex Salesforce environment, using strong problem‑solving skills to identify root causes. Eagerness to learn and grow, with a proactive and positive “can‑do” attitude. Why Choose Us We value optimism, caring, togetherness, reliability and determination. More than 2600 employees worldwide: a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. Job flexibility: hybrid work week with 3 days in the office and 2 days working from home. Career growth: continuous learning and opportunities to bring ideas to the table. Take time when you need it: annual and personal leave benefits, volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion: we respect who you are and embrace diversity. Benefits Travel insurance Health insurance Life insurance Company‑subsidised pension 25 days annual leave Short‑term incentive plan Employee reward and recognition scheme Flexible working opportunities Competitive family and parental leave programme Employee Assistance Programme Fitness reimbursement scheme Volunteering leave Online learning and training opportunities Professional membership Work anniversary leave Apply today and let’s go great places together! #J-18808-Ljbffr Zurich Cover-More

Job Tags

Similar Jobs