Job Description
Job Description: Position Summary: The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).
This is a
non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.
We are currently seeking
per diem candidates who are available to work
a minimum of two 8-hour shift on Friday and Saturday evenings, 2:30pm to 11pm. Key Responsibilities: - Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
- Serve as the point of contact for emergency responders until their arrival on campus
- Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
- Ensure resident check-ins are logged in accordance with policy and procedures
- Track transportation movements and coordinate with drivers to ensure timely and safe service
- Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
- Maintain clear and professional records of calls and incidents
- Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
- Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty
Qualifications: - Strong verbal communication, situational judgment, and multi-tasking ability
- Calm and composed demeanor under pressure
- Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
- Familiarity with radio dispatch, emergency procedures, and access control systems a plus
- Customer service experience in healthcare, residential, or hospitality settings preferred
- Valid driver's license preferred but not required
- Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
- BLS, EMT, or First Responder certification preferred (or willingness to obtain)
- High school diploma or equivalent required
Physical Requirements: - Must be able to sit for extended periods in a control room setting
- Must be able to communicate clearly over phone and radio
- No routine walking patrols require
- Please refer to Occupational Health documentation for further physical requirements.
Remote Type Salary Range:
$40,104.00 - $56,145.00
Job Tags
Daily paid, Work at office, Remote work, Shift work, Afternoon shift,